Privacy and Data Policy

This Privacy Policy explains how Smash collects, uses and protects personal information when you use our website and services. We aim to be clear about the data we hold, why we need it and how you can manage your privacy choices. By using our services you accept the practices described here.

Types of data we collect

We collect several categories of information to operate your account, process transactions and provide our services:

Personal data

Personal data includes your name, date of birth, contact details, government ID or other information you provide during registration or verification. We collect this to verify identity, prevent fraud and comply with legal obligations.

Technical data

Technical data covers your IP address, device and browser information, device identifiers, operating system, and connection data. This helps us maintain site performance, prevent abuse and detect security issues.

Transactional data

Transactional data includes deposits, withdrawals, payment method details, game activity and account history. We use this to process payments, handle disputes and provide account statements.

How we use your information

We use your data to deliver our services, manage accounts, process payments, handle customer support and meet regulatory and legal requirements. We also use anonymised or aggregated data for internal analysis to improve site functionality. Where we process personal data for marketing, we will obtain consent where required and give you the option to opt out.

Data protection practices

We protect personal information using appropriate technical and organisational measures, such as encryption, access controls and regular security reviews. Access to personal data is limited to authorised staff and third-party service providers who need it to perform their services. While we take steps to safeguard data, no system is completely secure and we cannot guarantee absolute security.

Cookies and tracking technologies

We use cookies, pixel tags and similar technologies to operate the site, remember preferences and analyse usage. Some cookies are essential for core functions, while others support analytics and personalised content. You can manage cookie settings through your browser and via any cookie controls we provide. Blocking certain cookies may affect site functionality.

User rights

You have rights over your personal data, including the right to access, correct or request deletion of information, and to object to or restrict processing in certain circumstances. You may also have a right to data portability. These rights are subject to verification and applicable law, and we may retain information where required for legal or compliance reasons.

Access, correction and deletion

To exercise your rights or update your details, contact us at [email protected]. We may ask for information to verify your identity before acting on requests. We will respond to legitimate requests in line with applicable law.

Information sharing and third parties

We share data with payment processors, identity verification and fraud-prevention providers, analytics partners, customer support providers and other service providers necessary to operate our services. We may also disclose information where required by law or to protect our legal rights. Third parties are contractually required to protect your data and use it only for the purposes we specify.

Privacy policy updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will publish the revised policy on our site and notify registered users where appropriate. Continued use of our services after changes are posted constitutes acceptance of the updated policy.