Get in Touch With Our Team
Our support team is on hand to help with account enquiries, verification, payment questions, technical issues or general feedback. If you need assistance we can guide you through deposits, withdrawals, security checks and responsible-gambling tools. For prompt help use live chat or email; more detailed matters may be handled by our specialist teams. Security or compliance matters can be escalated quickly when required.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email and logged-in live chat; assistance with accounts, verification) |
| General enquiries | [email protected] (general account and billing enquiries; non-urgent) |
| Affiliate enquiries | [email protected] (partnerships, tracking and marketing enquiries) |
| Phone | +44 20 7946 3825 (London office; voice support for urgent enquiries) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time) |
Email Support
Email is the preferred way to contact us for detailed requests, account issues or cases where you need to send documents or explanations. Please use [email protected] and include a clear subject line, your account ID and up-to-date contact details to help us respond quickly. Missing information can cause delays, so double-check everything before you send.
Submit Your Inquiry
Response Time
At Smash our support team aims to respond promptly. Most enquiries are answered within one business day, while straightforward requests may be resolved more quickly. Complex cases - such as account verification or payment investigations - can take longer depending on their nature and any documents required. We’ll keep you updated at every step and aim for a clear resolution as soon as possible.
Feedback
We want to hear from you. If you have feedback, suggestions or ideas to improve the site, please get in touch, we read every message and use input to make the service better for everyone. Contact our team at [email protected] or use the feedback form; we review submissions carefully and prioritise changes that improve usability and player experience.