Smash Casino Terms of Use

These Terms and Conditions set out the rules that apply to your use of Smash. They describe our relationship with you as a user, what we expect from account holders and how we operate key services such as deposits, withdrawals and promotions. By registering an account or using the platform you accept and agree to these terms, and to any additional rules we publish for specific services.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person unless we agree otherwise in writing. You must not share login details or allow others to access your account. If you suspect unauthorised access you should contact [email protected] immediately.

Verification and checks

We may require proof of identity, address and payment-source documentation to process withdrawals or to comply with legal and anti-money-laundering checks. Until verification is complete, some account functions - including withdrawals - may be restricted. We reserve the right to suspend or close accounts where documentation is not provided or where fraud or suspicious activity is detected.

Account limits

We may apply deposit, loss, stake or withdrawal limits to individual accounts. Limits can be set by you or applied by us for safety or regulatory reasons. If you wish to change a limit please contact [email protected]; changes may take effect after a short processing period.

Eligibility requirements

You must be of legal gambling age in your place of residence and eligible to use our services. You agree not to create an account if you are prohibited from gambling under local law. Providing false details, using a VPN to bypass territorial restrictions or attempting to use third-party payment instruments is prohibited and may result in account closure and forfeiture of funds.

Acceptable platform use

Use the platform only for lawful activities. Prohibited behaviour includes fraud, abuse of bonus terms, chargeback abuse, collusion and attempts to manipulate games or odds. We may investigate suspected breaches and take action including withholding funds, suspending accounts or initiating legal proceedings.

General bonus and promotion rules

Any active promotion will have its own terms which apply in addition to these Terms and Conditions. Key points include eligibility, minimum deposit requirements, wagering conditions and any game restrictions. Wagering requirements, time limits and maximum conversion rules will be displayed with each offer. We may withdraw, amend or cancel promotions at any time where permitted by applicable law.

Deposits and withdrawals

Payment methods, processing times and limits vary by jurisdiction and payment provider. Deposits are normally credited instantly but may be delayed pending verification. Withdrawals are subject to completion of identity and payment checks and may be processed in instalments where required. Payment-service fees may apply and are set by the provider, not by us.

Dispute resolution

If you have a complaint please contact [email protected] with full details. We will review and respond within a reasonable time. If we cannot resolve a dispute you may pursue further remedies available under the law of the jurisdiction applicable to your account or residence. We aim to resolve issues promptly and fairly.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified via your account or on the website. Continued use of Smash after changes are posted constitutes acceptance of the revised terms. If you do not accept a change you should stop using the service and notify [email protected].